In addition to the Mediation Service, Family Matters also has a Contact Centre in the adjoining building. This contact centre offers facilities to clients to have contact with their children.

A contact centre is a safe, friendly and neutral place where children of separated families can spend time with one or both parents and sometimes family members. It is a child centred environment that puts the needs of the children first. The contact centre is a service that provides a way of maintaining contact and often leads to improvements in parental and child relationships between the family.

The centre has an area with a variety of games, toys and books for children of all ages, and tea, coffee and refreshments are available on request.